Everyone has experienced the feeling of not knowing what to say to a friend, acquaintance or loved one when they are suffering a loss, or going through a tough time. We worry we won’t find the right sympathetic words to ease the pain, or cheer the spirit of another. We naturally want to let them know we care – and feel sorry for them.
Rarely can a response make something better, what makes something better is connection”. – Brene Brown
Watch this RSA shorts – not only explaining the difference between sympathy and empathy, but also, perhaps, illustrating why Hallmark should launch a new line of cards saying I understand instead of I am sorry.